Boarding Bridges

Each airline has access to boarding bridges for all flights but also can provide additional support for accessing and assistance through the terminal, security screening process and boarding and deboarding aircraft. Contact your airline prior to your arrival at the airport to arrange assistance.

Hidden Disabilities Program

Read more about CIRA’s Hidden Disabilities Sunflower Program.

Elevators

Elevators are available to access the second level of the terminal building pre- and post-security near gate 3. See the Terminal Map for details.

Language Translation

We provide language translation services for our non-English speaking customers. Please locate an airport employee or law enforcement officer for assistance.

Request for Accomodations

In the event you are in need of additional assistance please email the ADA coordinator through our contact form or call (309) 663-7384 in advance of your visit.

Parking

Handicapped Parking is available in designated areas of both the two hour and long term (anything over two hours) lots at Central Illinois Regional Airport. Both are located in front of the terminal building. Please be sure to properly display your state-issued Disabled Parking Placard by hanging from the rearview mirror or on the dashboard unless you have a Disabled Parking License.

Pet Relief Area

CIRA has designated the grassy area west of the employee parking lot next to the west end of the terminal building as the pet relief area.

Shuttle Bus

CIRA’s parking shuttle bus is equipped with a wheelchair lift to assist passengers and guests that are traveling through the airport to and from their parked vehicles. You can call for the shuttle using the designated phone in the bag claim area or by calling (866) 967-2472.

Service and Emotional Support Animals

Service and emotional support animals are allowed throughout the building with proper documentation. Pet travel restrictions vary by airline so please consult with your airline prior to arrival at the terminal.

Title VI

Find more information on CIRA’s Title VI.

Traveling with Pets

All small traveling pets are required to be placed in a pet travel carrier while in the building and prior to boarding the aircraft.

Wheelchair Availability/Access

Wheelchairs are available in the vestibule of the terminal building. Contact your airline prior to your arrival to arrange assistance.

Visual Paging

Visual paging is available throughout the building through the Flight Information Display System (FIDS).

ADA / Section 504 Compliance

Central Illinois Regional Airport-CIRA is committed to ensuring that all individuals, including those with disabilities, have equal access to its programs, services, and activities. The airport complies with the requirements of Section 504 of the Rehabilitation Act of 1973, as amended, and its implementing regulations at 28 CFR Part 35 and 49 CFR Part 27.

Any person who believes they have been subjected to discrimination on the basis of disability by Central Illinois Regional Airport-CIRA may file a complaint under this process. Complaints must be filed within 180 days of the alleged discrimination. Complaints must be submitted in writing, and should include the following information:

Name and contact information of the complainant;
A description of the alleged discrimination, including the date and location of the alleged discrimination;
Any supporting documentation or information that the complainant wishes to provide.

Complaints should be submitted to:
ADA/Section 504 Coordinator
Bloomington-Normal Airport Authority
3201 CIRA Drive, Suite 200
Bloomington, IL 61704
cira@cira.com

The airport will investigate all complaints in a prompt and thorough manner. The airport will provide the complainant with written notice of the results of the investigation and any remedial action taken, if any. If the complaint is not resolved to the complainant’s satisfaction, the complainant may appeal the decision to the airport’s Section 504 Coordinator.

The airport’s Section 504 Coordinator is:
Carl Olson, Executive Director
Bloomington Normal Airport Authority
3201 CIRA Drive, Suite 200
Bloomington, IL 61704
309-663-7384
cira@cira.com

The appeal must be submitted in writing within 30 days of the complainant’s receipt of the notice of the results of the investigation. The Section 504 Coordinator will investigate the appeal and provide the complainant with written notice of the results of the appeal.

Complaints may also be filed with the U.S. Department of Transportation, Federal Aviation Administration, Office of Civil Rights, at the following address:
Federal Aviation Administration
Office of Civil Rights
Attention: Complaint Team
800 Independence Ave, SW
Washington, DC 20591
Phone: (866) 834-4376
Email: 9-awa-acr-externalcomplaints@faa.gov

Complaints may also be filed with the U.S. Department of Justice, Civil Rights Division, at the following address:
U.S. Department of Justice
Civil Rights Division
Disability Rights Section-NYAV
950 Pennsylvania Avenue, NW
Washington, DC 20530
Telephone: (800) 514-0301 or (202) 307-0663 (TTY)
Fax: (202) 307-1198

Complaints may be filed with these agencies at any time. However, the airport encourages individuals to attempt to resolve complaints through the airport’s internal complaint process before filing a complaint with a federal agency.

If you require additional information or assistance, please contact the airport’s Section 504 Coordinator at the address and phone number listed above.